Our Commitment to Accuracy
Cyber Play is committed to publishing correct, verified and up-to-date information. However, errors can happen — we’re human. When they do, we have an obligation to correct them transparently and quickly.
This policy describes how to report errors, how we handle corrections and our continuous verification process.
1. How to Report an Error
By email
Send to biancafajcastro@gmail.com with subject “CORRECTION — [article link]”.
Useful information
To speed up analysis, include:
- Link to the article in question
- Specific excerpt containing the error
- Description of the problem (what’s wrong)
- Source of correct information (if possible — link, official document, etc.)
- Your name and contact for public acknowledgment (optional)
2. Error Classification
🔴 Substantial Errors
Significantly alter the reader’s understanding. Examples:
- Incorrect dates, values, rates or deadlines
- Wrong attribution of quotes
- Incorrect names of people or institutions
- Wrong historical facts
- Inaccurate statistical data
Action: immediate correction + public erratum note at the end of the article, with date and description of the change.
🟡 Minor Errors
Don’t change the main meaning. Examples:
- Spelling or grammar errors
- Typos
- Broken links
- Images with wrong caption
Action: silent correction. If the error was reported by reader, we respond personally thanking them.
🟢 Updates
Changes due to passage of time, not initial error. Examples:
- Bank interest rate changed
- Announcement updated registration date
- Law was changed
Action: text update + change of “last updated” date in the article. When the change is significant, we add a note at the beginning.
3. Response Time
- Receipt confirmation: up to 2 business days
- Analysis and decision: up to 5 business days (complex cases may take longer, and we advise on this)
- Critical corrections (legal, reputational risk or medical/financial information that can cause harm): 24 hours
4. Transparency
For substantial errors, we add visible erratum note at the end of the article:
ERRATUM (18/04/2026): In a previous version of this article, we incorrectly stated that [X]. The correct information is [Y]. Thanks to reader [Name] for identifying this. We apologize for the error.
5. Right of Reply
If you are mentioned in a Cyber Play article and consider the information inaccurate or offensive, send a formal request to biancafajcastro@gmail.com. We evaluate and, when pertinent:
- Publish your version of the facts as an update note
- Correct the article if we confirm the mistake
- In more serious cases, publish independent text with right of reply
6. Content Removal
Exceptionally, we remove content when:
- Clear copyright violation (see also DMCA)
- Court decision requiring removal
- Originally incorrect information with no possible correction
- Serious risk to security or privacy of identifiable people
When possible, we prefer to correct rather than remove, keeping the historical record transparent.
7. Periodic Review
Regardless of external reports, we do periodic reviews of:
- Popular articles (top 100 most read) — semiannual review
- YMYL topic articles (finance, health, legal) — quarterly review
- Dated event articles (elections, exams) — review according to event schedule
8. Continuous Learning
Every reported error is analyzed by the editorial team to identify patterns and improve our processes. We don’t punish authors for good-faith errors — we use them as learning opportunities.
Contact for Corrections
Email: biancafajcastro@gmail.com
Address: Rua Moóca, 230
Editorial responsible: Cyber Play
Last updated: 18/04/2026